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MusiciansFriend.com overall rating:
  • Currently 4.40/5
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MusiciansFriend.com web site review
Musician's Friend was founded in 1983 by Rob and DeAnna Eastman. It was a modest beginning in which the newly married Eastmans financed the start-up with a $5,000 loan from Rob's parents. As the sole employees operating out of the couple's suburban California garage, their first catalog was a simple two-color flyer offering discounted guitar strings and a handful of other accessories.

The company soon prospered relocating to a converted dairy barn in Southern Oregon. By 1989 the company had a handful of employees and stood on the verge of amazingly rapid growth.

This success was the result of the Eastman's long hours of hard work and intimate knowledge of the music business. It was also a matter of fortuitous timing. Musician's Friend was among the earliest catalog marketers of music gear and the first to focus on rock-band gear. The company's early years coincided with an explosion in the popularity of rock music and the development of exciting new music gear. Rock-and-roll was conquering the world and Musician's Friend, on the way to becoming the world's largest direct marketer of music gear, was equipping the conquerors.

As the Internet has become an increasingly important way for Musician's Friend to reach customers, the company has led the way in creating a musician-friendly website that makes the process of finding and ordering the right gear a matter of a few clicks. With the advent of Web 2.0, Musician's Friend is devoting substantial resources to providing customers with custom-tailored shopping experiences that reflect their specific musical interests.

Today, Musician's Friend is a music business success story. The company has over 1,000 employees; headquarters in Medford, Oregon; a call center in Salt Lake City; and a state-of-the-art distribution center in Kansas City that's the size of 13 football fields. The company offers the most comprehensive selection of music products in the business—currently over 70,000 items—including guitars, amps and effects, keyboards, accessories, recording and sound gear, DJ gear, stage lighting, and much more.

Despite the growth and many changes the company has seen over the years, one thing has remained unchanged at Musician's Friend. We are still a company composed largely of musicians. Many of us play weekend gigs, keep an axe handy at our desks to get in a few break-time riffs, and rock out at our company-sponsored jams. We live and breathe the gear and feel we have a special connection with our customers. Put simply, we are musicians serving musicians.

URL: Visit MusiciansFriend.com


MusiciansFriend.com review ratings (based on 1 review)

Pricing of products/services:
  • Currently 5.00/5
Layout & design:
  • Currently 0.00/5
 
Quality of products/service:
  • Currently 4.00/5
Ease of navigation:
  • Currently 0.00/5
 
Range of products/services:
  • Currently 5.00/5
Speed:
  • Currently 0.00/5
 
Customer service:
  • Currently 3.00/5
Content:
  • Currently 0.00/5
 
Security & privacy:
  • Currently 5.00/5
Search facility:
  • Currently 0.00/5
 


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angie828's review (01-Mar-2010 06:25 AEST) :
Pricing of products/services:
  • Currently 5.00/5
Quality of products/service:
  • Currently 4.00/5
Range of products/services:
  • Currently 5.00/5
Customer service:
  • Currently 3.00/5
Security & privacy:
  • Currently 5.00/5
Layout & design:
  • Currently 0.00/5
Ease of navigation:
  • Currently 0.00/5
Speed:
  • Currently 0.00/5
Content:
  • Currently 0.00/5
Search facility:
  • Currently 0.00/5
Good points: you get the lowest prices guaranteed, will offer you credit card for store
Bad points: problem once with customer service
Overall: Overall this is a great music site to look at. They carry all kinds of great stuff, such as bass guitars, drums, lead guitar, cases, pics, microphones, strings. Pretty much anything you can think of. I have ordered several times from them and each time I was happy with the results except for one time, when the customer service was not very good at all. That was over three years ago though, and I do believe that they have improved the customer service since then. I have bought several basses from them and all have arrived in great shape. I have bought pics from them as well and an awesome case for one of my basses, and even some sound equipment. It is a great music store to look at if you are interested in any kind of music. They offer great deals as well and shipping is free if you order over a set amount!
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